Stuck in the Past: A Telco Reality Check
Telcos were once pioneers. But in a data-driven world, their failure to evolve has made them slow and reactive. Legacy billing systems, inflexible product offerings, and complex service models frustrate modern users. Startups and digital service providers offer simplicity, speed, and value. Telcos must stop relying on past successes and start reengineering operations to stay in the game.